When the British and International Golf Greenkeeper’s Association (BIGGA) needed help creating a diverse education programme they turned to MF's Tim Cox who engaged members with one of our bite-size coach skills sessions.
The Challenge
BIGGA is Europe’s largest membership greenkeeping association.
Every year its members have the chance to further their development by taking part in BIGGA’s Continue To Learn Programme - one of the most comprehensive education programmes of its kind for:
- Greenkeepers / Assistants
- First Assistants / Deputies
- Course Manager / Head Greenkeeper
- Golf Club Owners, Managers and Committee Members
With more than 3000 delegates attending the Continue To Learn Programme over four days, BIGGA’s Member Development Team is tasked with ensuring the itinerary contains as many diverse and engaging education events as possible.
The Solution
At Management Futures, we train people from a wide range of sectors in a proven, practical coaching method for use in all sorts of situations – from five-minute impromptu conversations to more formal, structured sessions.
While much of this development is in the form of focused multi-day training programmes, our coaching experts also deliver bite-size workshops that highlight key coaching skills and mindsets.
This year, MF’s Tim Cox delivered one such workshop on the Continue To Learn Programme. Entitled ‘Enhance Staff Performance Using Non-Directive Coaching’, this two-hour session was designed to introduce the core elements required for successful coaching and covered:
- Push development vs Pull development
- When to coach and when not to coach
- The mindset and skills required to coach effectively
- Building awareness of simple behaviours that can have a huge impact
The Impact
Attendees on the workshop were all hugely positive about the experience, commenting on the course delivery, sustained interest throughout, positive energy, clarity of information and levels of interaction throughout.
Five learning outcomes included:
- What a coaching approach is and what it is not
- How to build trust and create psychological safety
- The power of listening at depth
- Key questions for agreeing strong goals
- Tangible steps to engage staff immediately
On average, participants rated the workshop as follows: (maximum score is 5)
Objectives were clearly communicated - 4.8
Training content supported the objectives - 4.5
Course length was appropriate for the amount of information conveyed - 4.7
The instructor displayed confidence in the subject matter - 4.6
I will apply what I've learned to my job - 4.9
Handouts were clear and precise - 4.0
The instructor created a professional and comfortable learning environment - 4.5
I would recommend this course to a colleague - 4.4
Comments included
“I thought it was great – really enjoyed it!”
“Great seminar that I will take home and implement”
“Excellent course!”
Invest in your people
If you'd like to find out how our short workshops can introduce your people to the power of successful coaching, please contact us on +44 (0) 20 7928 4841 or email info@managementfutures.co.uk.
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